This was absolutely unfair to me- I paid for any seat and received one/2 seat, I compensated added for “additional home” and bought no area. This was a very awkward expertise for me.
Good afternoon This is often my 2nd encounter with AA. A similar time past I went thru the same scenario with my baggage.
On account of a household hardship, we are not able to make our excursion as Beforehand planned and had to terminate our reservations. We spoke into a agent at American Airlines and described the problem to her, and she or he suggested that we Get in touch with you.
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I'm sorry to express that our encounter in the AA counter in Newark was lower than stellar – Of the two buyer service reps in the counter aiding passengers checking in, a person devoted her time to ONLY First-class passengers, and the other girl seemed to do as minimal as feasible – way too chaotic stressing about what Everybody else was undertaking – all other than what she could possibly be undertaking! As the road grew extended, the a lot less fascinated she became, and her Frame of mind was horrific – It took us much less time and energy to get to your Airport than it did standing in line to examine in! (around an hour with only four individuals in front of us). By the time we stepped up to the counter – a brand new agent received on board – we needed to “serene ourselves down” – you may think about how the opposite forty or so folks started to really feel powering us! As you continuously try to tell us, you “treatment” with regard to the passenger, which specific could use a certain amount of Mind-set adjustment – or uncover her An additional position!
I was delayed on Monday feb 15th twice right before becoming cancelled and bumped to Tuesday. While I used to be frustrated I understood. Then at ten:30pm I receive a textual content indicating my Tuesday flight was cancelled until eventually Wednesday.
I realize that it could be a while right before USAIR and American software will be synched. But, there isn't a reason for your brokers for being so disconnected.
We have been Repeated flyer customers for more than thirty a long time, and among the sights for us to continue along with your services tend to be the benefits you offer you to us and the good service We've generally had in so many excursions with AA. On Jan 29 2015, I referred to as AA en Español for making preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good Woman Ana Maria helped me with all the paper operate And that i did pay for all the extra fees with my Town Charge card foe my partner and myself and Ana Maria advised me which i will acquire affirmation on my e mail, and gave me in excess of the cell phone our two locator information. Perfectly, currently Once i referred to as all over again mainly because we didn't get the knowledge on my electronic mail, we ended up informed to our surprise that only my husband experienced reservation and there was nothing at all on record for myself!
Had an online reservation established to go and when seeking to post it told me to get started on more than – I referred to as a agent instantly and explained they may see the worth I used to be quoted but when refreshed when up $120 – Difficult to feel that they might not stand by what they might see on-line – I wound up being forced to pay the additional $a hundred and twenty simply because I wanted All those specific flights – yet again hard to believe that they would not stand beside the online price tag – incredibly highly-priced
Be sure to ahead me the information for my journey voucher that should be on file. I have missing the initial as I had saved it on my other Computer system that may be being serviced.
Final, let me explain that for those who inquired about an index approaching or latest vacation, we ask you Make contact with our Reservations personnel, who can be found 24 hrs each day and will be in an improved posture to reply questions about your trip. In the U.S., the toll-free number is
Does American Airways have a policy NOT to talk to their passengers (who've all paid out to fly on that airline)???
I was to inform you of my not so pleasurable expericences using your airline, and requesting a refund of my flight. To begin with I used to be suppose to become over the 7:55am flight from Gulftport,MS.